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WINNER OF THE COUTURE DESIGN AWARDS FOR BEST ON COLORED GEMSTONES UNDER $40,000

Shipping & Returns

Shipping

We ship all orders fully insured via UPS Parcel Pro Next Day Air or 2nd Day Air, depending on your selection at checkout.  UPS requires the signature of an adult upon arrival.  Should you prefer a different delivery method or would like us to remove the signature requirement, kindly e-mail us at hello@rennajewels.com so that we may update your shipping preferences.

Returns

For a full refund on a piece purchased at rennajewels.com, a return request must be made within 24 hours of receipt. Any requests made after 24 hours will allow for exchange only and must be made within 7 days of receipt. All pieces will be subject to a quality control inspection, unworn and the original packaging must be intact.  We reserve the right to refuse a return or exchange if the item is determined worn, damaged, or unsellable.

If you wish to make a return, please email hello@rennajewels.com and title the subject of your email "Return" with your order number. We will get back to you within 24 hours with return instructions.

We are always available for sizing and styling questions.  Please email hello@rennajewels.com or call us at +1.917.273.6033 with any questions, to schedule an in person showing, or just to chat. (We love to chat!)

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from rennajewels.com.

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