FAQ
Shipping
What is the Shipping Policy?
Depending on your selection at checkout, we ship orders fully insured via UPS Parcel Pro Next Day Air or Jeweler's Mutual Group Shipping. Insured shipments require signature upon delivery.
Uninsured shipping is also available should you prefer.
Should you prefer a different delivery method or would like us to remove the signature requirement, kindly e-mail us at hello@rennajewels.com so that we may update your shipping preferences.
Do you ship overseas?
Absolutely! Please note that additional VAT or customs clearance fees may apply.
How long will it take to get my order?
Upon receipt of your order, a member of our team reach out to you with an estimated time of delivery. Pieces not in stock take approximately 4-6 weeks to be handcrafted in our workshop. If your item is in stock, your order will be processed within 7 days.
What shipping carriers do you use?
We ship via UPS Parcel Pro, Jewelers Mutual Group or DHL. Orders over $25,000 will be shipped via armored car service.
Insurance
Does RENNA offer jewelry insurance?
We highly recommend protecting your jewelry with a jewelry insurance policy. Jewelers Mutual – the only company specializing in jewelry insurance for 110 years – offers comprehensive insurance coverage to protect, repair or replace your jewelry.
What are the advantages to having jewelry insurance?
Coverage that often goes beyond
• Flexibility to choose your own jeweler;
standard homeowners/renters
no need for multiple quotes.
insurance and added riders.
• Protection that follows your worldwide
travels and covers against loss, theft,
damage, mysterious disappearance,
and floods and earthquakes.
• Keeping jewelry out of your
homeowners/renters policy protects
your home insurance from the effects
of a jewelry claim.
• Repair or replacement of the same kind
and quality as your original piece.
• Fast, professional and compassionate
claim experience from experts in the
jewelry industry.
How do I get a quote for jewelry insurance?
If you would like to consider an insurance policy with Jewelers Mutual for your personal jewelry, get a free, no-obligation quote today.
Disclaimer
Insurance coverage only available in the United States (all 50 states and the District of Columbia) and Canada (excluding Quebec).
Although RENNA may offer opinions to consumers about the importance of protecting their purchases, RENNA is not a licensed agent and does not sell or offer advice about insurance. Any/all decisions for protecting jewelry must be made by the consumer, following information gathering. The purchase of insurance must be done by direct interaction with an insurer or licensed
insurance agent.
Coverage is offered by either Jewelers Mutual Insurance Company, SI (a stock insurer) or JM Specialty Insurance Company.
Policyholders of both insurers are members of Jewelers Mutual Holding Company. Any coverage is subject to acceptance by the insurer and to policy terms and conditions.
By clicking the link HERE
– you authorize Jewelers Mutual to use a secure system to retrieve and save details of this
purchase from us for the purpose of calculating an insurance quote. Retrieved information may include your name and address.
If you have any questions about insuring with Jewelers Mutual, please email PersonalJewelry@jminsure.com or call 888.884.2424.